Navigating Service Level Agreements For In-House Counsel: Practical Tips For Drafting, Reviewing, And Negotiating SLAs

 

One of the most common but least understood contracts that In-House Counsel are often called upon to review, negotiate, and occasionally draft, are Service Level Agreements (SLAs). In order to successfully negotiate SLAs, in-house counsel must understand what an SLA is, what are standard protections/remedies offered by SLAs, and what are the areas where vendors are likely to improve their SLA or stand firm.

 

Tune in for the next edition of our IHC Essentials Series, as Foster Sayers, General Counsel, and Chief Evangelist at Pramata will share practical tips for in-house counsel to master negotiating Service Level Agreements for SaaS Platforms.

 

In this interactive and informative CLE presentation, Foster will provide expert tips and insights on:

 

–  What is an SLA and why should you provide or request one;

–  Common SLA examples;

–  A framework for analyzing SLAs;

–  Escalation paths and communication;

–  SLA Credits and Remedies;

–  What you can, shouldn’t, and must negotiate, and

–  Special “Traps to avoid” when negotiating SLAs

 

Attendees will come away from this interactive webinar with a strong understanding of SLAs and the ability to confidently draft and negotiate them.

 

 

PLEASE NOTE: THE VIDEO IS NOT CLE ELIGIBLE 

TO ACCESS THE PRESENTATION SLIDES, CLICK HERE

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