Navigating Service Level Agreements for In-House Counsel: Practical Tips for Drafting, Reviewing, and Negotiating SLAs

Event Description

One of the most common but least understood contracts that In-House Counsel are often called upon to review, negotiate, and occasionally draft, are Service Level Agreements (SLAs). In order to successfully negotiate SLAs, in-house counsel must understand what an SLA is, what are standard protections/remedies offered by SLAs, and what are the areas where vendors are likely to improve their SLA or stand firm.

 

Join us on Wednesday, September 14, at 12pm EST for the next edition of our IHC Essentials Series, as Foster Sayers, General Counsel, and Chief Evangelist at Pramata will share practical tips for in-house counsel to master negotiating Service Level Agreements for SaaS Platforms.

 

In this interactive and informative CLE presentation, Foster will provide expert tips and insights on:

 

–  What is an SLA and why should you provide or request one;

–  Common SLA examples;

–  A framework for analyzing SLAs;

–  Escalation paths and communication;

–  SLA Credits and Remedies;

–  What you can, shouldn’t, and must negotiate, and

–  Special “Traps to avoid” when negotiating SLAs

 

This will be a fun and engaging webinar. Come prepared to share your questions, comments, and your own helpful tips/tricks you’ve learned along the way!

 

Attendees will come away from this interactive webinar with a strong understanding of SLAs and the ability to confidently draft and negotiate them.

 

Who Should Attend

This program is designed for all levels of in-house counsel who regularly negotiate and draft commercial contracts and are interested in learning how to better draft and negotiate Service Level Agreements.

 

There is NO COST to attend this program!

This program, including any CLE credit, is FREE thanks to our fantastic sponsor, Pramata!

 

CLE Information

This program is approved for CLE credit in the following states: PA, CA

This program is pending CLE credit in the following states:  NY, IL, TN, TX, OH, MN, NC, WA, GA, IN, KY, MO, CO

 

This program is pending CPD credit by the Law Societies of British Columbia and Ontario. For Alberta lawyers, consider including this course as a CPD learning activity in your annual Continuing Professional Development Plan.

 

This program is pending CLE credit for self-application by the attorney or for reciprocal CLE credit in the following states: AZ, CT, FL, ME, MT, NJ, & ND.

 

This program is appropriate for newly admitted attorneys and experienced attorneys.

 

Virtual Networking

After Audience Q&A, all are invited to engage in virtual networking where you can meet our speakers, share best practices, and network with in-house counsel and legal professionals from across North America!

 

Recording

This event will be recorded and posted within 10 days after the event, along with the presentation slides. Note, the recording is NOT CLE eligible.

 

Wednesday, September 14, 2022, via Live Zoom Video Conference

12:00 pm – 1:30 ET: Live Presentation followed by Audience Q&A and Virtual Networking

Foster Sayers

Foster is an experienced legal and business professional with experiences ranging from founding a company and raising capital to implementing best practices for leading private equity firms Bain Capital and Vista Equity Partners. He joins Pramata from Vertafore, a Roper Technologies company and successful Pramata customer. Foster is passionate about using his technical knowledge to help legal professionals become more effective in their practice.

Title:
Navigating Service Level Agreements for In-House Counsel

Time:
Wednesday, September 14, 2022 12:00 PM

Timezone:
America/New_York

Foster Sayers

Foster is an experienced legal and business professional with experiences ranging from founding a company and raising capital to implementing best practices for leading private equity firms Bain Capital and Vista Equity Partners. He joins Pramata from Vertafore, a Roper Technologies company and successful Pramata customer. Foster is passionate about using his technical knowledge to help legal professionals become more effective in their practice.

Title:
Navigating Service Level Agreements for In-House Counsel

Time:
Wednesday, September 14, 2022 12:00 PM

Timezone:
America/New_York

Navigating Service Level Agreements for In-House Counsel: Practical Tips for Drafting, Reviewing, and Negotiating SLAs

About the Event

One of the most common but least understood contracts that In-House Counsel are often called upon to review, negotiate, and occasionally draft, are Service Level Agreements (SLAs). In order to successfully negotiate SLAs, in-house counsel must understand what an SLA is, what are standard protections/remedies offered by SLAs, and what are the areas where vendors are likely to improve their SLA or stand firm.

 

Join us on Wednesday, September 14, at 12pm EST for the next edition of our IHC Essentials Series, as Foster Sayers, General Counsel, and Chief Evangelist at Pramata will share practical tips for in-house counsel to master negotiating Service Level Agreements for SaaS Platforms.

 

In this interactive and informative CLE presentation, Foster will provide expert tips and insights on:

 

–  What is an SLA and why should you provide or request one;

–  Common SLA examples;

–  A framework for analyzing SLAs;

–  Escalation paths and communication;

–  SLA Credits and Remedies;

–  What you can, shouldn’t, and must negotiate, and

–  Special “Traps to avoid” when negotiating SLAs

 

This will be a fun and engaging webinar. Come prepared to share your questions, comments, and your own helpful tips/tricks you’ve learned along the way!

 

Attendees will come away from this interactive webinar with a strong understanding of SLAs and the ability to confidently draft and negotiate them.

 

Who Should Attend

This program is designed for all levels of in-house counsel who regularly negotiate and draft commercial contracts and are interested in learning how to better draft and negotiate Service Level Agreements.

 

There is NO COST to attend this program!

This program, including any CLE credit, is FREE thanks to our fantastic sponsor, Pramata!

 

CLE Information

This program is approved for CLE credit in the following states: PA, CA

This program is pending CLE credit in the following states:  NY, IL, TN, TX, OH, MN, NC, WA, GA, IN, KY, MO, CO

 

This program is pending CPD credit by the Law Societies of British Columbia and Ontario. For Alberta lawyers, consider including this course as a CPD learning activity in your annual Continuing Professional Development Plan.

 

This program is pending CLE credit for self-application by the attorney or for reciprocal CLE credit in the following states: AZ, CT, FL, ME, MT, NJ, & ND.

 

This program is appropriate for newly admitted attorneys and experienced attorneys.

 

Virtual Networking

After Audience Q&A, all are invited to engage in virtual networking where you can meet our speakers, share best practices, and network with in-house counsel and legal professionals from across North America!

 

Recording

This event will be recorded and posted within 10 days after the event, along with the presentation slides. Note, the recording is NOT CLE eligible.

 

Wednesday, September 14, 2022, via Live Zoom Video Conference

12:00 pm – 1:30 ET: Live Presentation followed by Audience Q&A and Virtual Networking

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