Negotiating SaaS Agreements In-House: Customer vs. Vendor Terms That Matter Most
Tuesday, March 31st • 12:00 PM – 1:30 PM ET
SaaS agreements may appear routine, but the provisions that shape risk, leverage, and long-term value are often far more nuanced than they first appear. For in-house counsel, negotiating these agreements requires close attention to the terms that govern data use, service performance, liability, privacy, intellectual property, and increasingly, AI-related rights and obligations. This program will explore the provisions that matter most in SaaS contracting and highlight how customer and vendor positions often differ across key legal and commercial terms.
Join us on Tuesday, March 31 at 12:00 PM ET as Brian Heller of OGC and Krista Lynn ofAirbus examine how in-house legal teams can approach SaaS negotiations more strategically, identify the terms that most directly affect business and legal risk, and navigate evolving issues around AI, data, and contract structure with greater confidence.
Key takeaways include:
• The SaaS provisions that deserve the closest scrutiny, including scope of use, service levels, privacy, indemnities, and limitation of liability
• How customer and vendor positions typically diverge across core contracting terms
• What in-house counsel should watch for in AI-related provisions, including training rights, outputs, prompts, and data usage
• How to evaluate renewal, termination, and refund language more effectively
• Which non-standard terms can introduce hidden risk during negotiation
Who Should Attend:
This webinar is designed for in-house counsel, commercial legal teams, and legal operations professionals who negotiate, review, or support SaaS agreements and want a more practical framework for assessing risk, improving contract positions, and supporting the business more effectively.
